Legal
Everything below matches what you’ll actually see at checkout — zones, cutoffs and pricing.
How we pack your order
Every item is labelled, packed cold by hand in an insulated liner with ice packs, and sealed with our sticker before it goes to UPS. This is our first shipped order going out.
Where we ship
We ship to the contiguous United States except California. Because our products are perishable, we can’t currently ship to California, Alaska, Hawaii, Puerto Rico, or other US territories, and we can’t deliver to PO boxes, APO/FPO addresses, or parcel lockers — a valid physical street address is required. Please double-check your address at checkout; we aren’t responsible for delays caused by an incorrect or incomplete address.
Processing days and cutoff
Most orders ship out the next day, Monday through Thursday. Nothing ships on a Friday, so a chilled order never sits in a depot over the weekend.
- Cutoff — orders placed before 11am ET Monday through Thursday are processed that day. Orders placed after 11am ET are processed the next day.
- Friday, Saturday and Sunday orders are processed the following Monday.
- PA, NJ, NY, DE, MD, DC, VA, CT — UPS Ground, usually delivered 1 business day after shipping. Western PA, upstate New York, western Maryland and central and southern Virginia can take 2 business days; those orders don’t ship on a Thursday, and checkout shows the arrival date for your ZIP.
- Everywhere else in the lower 48 — the same processing days apply, with delivery in 2 business days using UPS 2nd Day Air.
Your confirmation email states the actual ship and arrival date, not just a window.
Shipping cost
Pennsylvania: $15 flat for your whole order ($16 for the few western and northern PA ZIP codes where UPS Ground takes 2 days).
New Jersey, New York, Delaware, Maryland, DC, Virginia and Connecticut: $19 flat for your whole order.
Flat means the same price however much you order, packed cold with ice packs and sent UPS Ground. Everywhere else in the lower 48 is priced live by UPS at checkout and sent 2nd Day Air, with faster options available. Local pickup at our Fairgrounds Farmers Market stand is always free.
Local pickup
Pickup is available Thursday and Friday 1pm to 6pm, and Saturday 10am to 3pm, at the Fairgrounds Farmers Market in Reading, PA. Pickup is always free.
- Ready the next day — we pack every order in its own box. Orders placed before 11am ET Monday through Thursday are processed that day and are ready for pickup from the next market day. Orders placed after 11am ET, or on a Friday, Saturday or Sunday, are processed the next Monday to Thursday processing day.
- Choose your day — at checkout you pick your pickup date, Thursday, Friday or Saturday. Your confirmation email repeats it. Please bring your order number.
- Bakery — our bread is baked fresh for the following week. Order any day, Monday to Sunday, and collect it Thursday to Saturday of the next week. Bakery items are pickup only.
How we pack
Orders are hand-packed in insulated boxes with gel packs to hold temperature in transit. Your order may arrive chilled or partially thawed but should still be cool to the touch — refrigerate it as soon as it arrives. Most items keep 7 to 10 days refrigerated unless the packaging says otherwise.
Tracking and delivery issues
You’ll get a confirmation email with tracking once your order ships. If anything arrives incomplete, damaged, or fully thawed, contact us at info@mediterraneanmedley.com right away so we can make it right.